AI Automation

Automated Airbnb Guest Communication — Guesty + Make.com

Make.com Developer & Hospitality Automation Specialist

Business summary
Hospitality / property ops • Automate inbound/outbound communications with fast routing
  • Eliminated repetitive manual steps across the workflow
  • Faster response time and fewer missed handoffs
  • Error handling and edge-case coverage to reduce operational risk

What I built

Built a comprehensive guest communication automation for a short-term rental management company using Guesty and Make.com. Automates: booking confirmation emails, pre-arrival check-in instructions, key code delivery, mid-stay check-in messages, checkout reminder sequences, cleaning team task dispatch, and post-stay review requests. All triggered by Guesty webhook events and timed relative to check-in/checkout dates. The client manages 20+ properties with zero manual communication workload.

Tech stack

Make.comGuestyAirbnb AutomationEmail AutomationHospitality TechAirbnbHospitalityGuest messagingReview automation